Return Policy

Understanding Our Return Policy

Thank you for your interest in ProMounts! We select and manufacture all of our products with care and are committed to ensuring our customers get the best value for their dollar. Customer satisfaction is of great importance to us as a company; so, if you are not 100 percent satisfied with your purchase, we offer a 30 day return policy for all orders.

What is Our Return Policy?

Our return policy

is designed to make your shopping experience as smooth as possible. If you're not completely satisfied with your purchase, you can return items within 30 days for a full refund. However, we do ask that items be in their original packaging and condition. This ensures that you get a hassle-free return process, and it also helps us maintain high quality standards within our store.

How to Initiate a Return

To initiate a return, simply log into your account and select the 'Return Items' option. You’ll receive a return authorization number, which you need to include with your package. It’s important to use our prepaid return shipping label for a smoother process. Because we want to help you easily return items that didn’t meet your expectations, this step assures you’ll have a tracking number for your return.

Exceptions to the Return Policy

While our return policy is quite flexible, there are some exceptions. Items like personalized or special order merchandise cannot be returned. Additionally, gift cards are non-returnable. So, please check the terms before making a purchase. This way, you can ensure that your shopping experience meets your expectations and that you’re fully informed about what can be returned.